Project Description

Helping introverts to succeed and add more value

Some individuals and teams have a tendency towards introversion, particularly IT, finance and other ‘back office’ functions. Being introverted can be a very positive attribute for these functions because introverts are good at focussing on a task, analysis & problem solving and they are self-motivated. But those with an introversion bias can often use passive behaviours because they fear conflict and don’t know how to be assertive. We worked with a client to improve the effectiveness of their introverted teams and particularly introverted leaders.


Needs Analysis involved senior leaders and managers from our client and the key areas to increase effectiveness were identified:

  • Understand self from the perspective of life positions (self-esteem), working styles and behaviour modes.
  • Introduce and explore new communication including assertiveness.


“I discussed the group work with my team and it has increased our awareness of ourselves and others and given us confidence that we can make changes and take personal and collective responsibility for solving problems.”
Senior Manager
“I am more aware of how my actions or sometimes perceived inaction affects others, and have begun to adjust my communication style and approach to different individuals in different ways to achieve a more beneficial outcome.”
A mix of individual (1:1) work with key leaders and group work with teams staff to introduce key concepts, enable self-awareness, self-belief and empower people to take responsibility for change.
  • 1:1 transactional learning & coaching with a key introverted leaders.
  • Small group, transactional learning & coaching with teams that had an introversion bias.
  • Workshop for whole supply chain. An experiential and enjoyable workshop exploring trust, differences (working styles), dialogue and decision making. Using a learning simulation at the heart of the workshop enabling them to work together on a common goal.
  • Managers showing self-awareness, self-belief & taking responsibility for finding solutions.
  • Improvement in communication skills.
  • Evidence of reduced passivity and more assertiveness.
  • Improved team effectiveness.
Mary Dees
Mary DeesDirector and Behavioural Consultant
Registered psychotherapist, consultant, coach, trainer & facilitator (300+ workshops with leaders & managers from business, public sector and education).

Mary’s 23 years experience includes group work & master classes for leaders & managers, partnerships and collaboration for leaders in supply chains and local/regional areas (including the Siberian Government), bringing together diverse/dispersed teams and conflict management.